Front Desk Agent | Homestead Courtyard by Marriott Position Available In Miami-Dade, Florida
Tallo's Job Summary: The Front Desk Agent position at Homestead Courtyard by Marriott requires a flexible schedule, including weekends and holidays. Responsibilities include handling guest complaints, processing check-ins and check-outs, and ensuring payment compliance. Qualifications include a high school diploma, customer service experience, and the ability to communicate effectively with guests and coworkers.
Job Description
Front Desk Agent | Homestead Courtyard by Marriott 3.0 3.0 out of 5 stars 2905 NE 9th Street, Homestead, FL 33033 About The Team Shaner Hotels has an amazing opportunity at our 100 room – Courtyard by Marriott Miami Homestead. We offer world-class accommodations and close proximity to restaurants, vibrant beaches and breathtaking natural beauty of the Everglades, Biscayne National Park, and the Florida Keys. About Us Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety ofservicesfor investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
Job Description:
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.
