Front Desk Agent – Miami Beach Sobe Position Available In Miami-Dade, Florida

Front Desk Agent – Miami Beach Sobe At Mine Hospitality Miami Beach, FL Job Details Full-time $18 an hour 3 hours ago Qualifications Bilingual Hospitality Spanish Resort Guest relations Multilingual Customer service English Organizational skills Front desk Multi-line phone systems Guest services Phone etiquette Communication skills Hotel experience Entry level Full Job Description Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our team at a hotel/airbnb. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. Duties Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Manage the check-in and check-out process efficiently, handling guest inquiries and requests promptly. Operate phone systems to respond to guest calls, providing information about hotel services and amenities. Maintain accurate records of guest information and reservations using hotel management software. Assist guests with luggage and provide directions or recommendations for local attractions. Handle guest complaints or concerns with professionalism, striving for resolution to enhance guest satisfaction. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. Qualifications Previous experience in customer service or hospitality is preferred; experience in a hotel or resort setting is a plus. Strong interpersonal skills with the ability to communicate effectively with guests and team members. Proficiency in phone etiquette and handling multi-line phone systems. Multilingual candidates are encouraged to apply, as this can enhance guest relations. Excellent organizational skills with attention to detail in managing reservations and guest requests. Ability to work flexible hours, including weekends and holidays as needed. Join our team as a Front Desk Agent where you can make a difference in our guests’ experiences every day!

Job Type:

Full-time Pay:

$18.00 per hour

Schedule:

Day shift Every weekend Monday to Friday Morning shift On call

Work Location:

In person