Guest Service Agent Position Available In Miami-Dade, Florida

Guest Service Agent Toggle search
Toggle navigation
Español Français
Employer Login
Browse Jobs
Post a Job
Log In or Join
Search 8,964 current hospitality jobs
what where Guest Service Agent
Mayfair House Hotel & Garden
3000 Florida Avenue
Miami, FL 33133
179 Room Hotel
Managed By Crescent Hotels & Resorts
Full-Time
Description
For seekers of the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden, A

MICHELIN

Key Hotel, offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden is a place where everything is refreshingly current yet timeless. It is rooted in its artist narrative and anchored by its signature eccentric design. Join this industry changing and forward-thinking team as the Guest Service Agent to create high touch, unpretentious, personable, accommodating, effortless and discreet service, ultimate with the highest level of diligence in making the Mayfair House service come to life.

ESSENTIAL JOB FUNCTIONS

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.

QUALIFICATIONS

High school diploma or equivalent
Previous front desk / guest service experience.
Reservation knowledge is helpful.
Computer literate.
Good communication and interpersonal skills.
Must effectively communicate in English, written and verbal.
Previous Hotel experience a plus!
In addition to a great work environment, our talented team enjoys:
Competitive compensation
Professional development and growth
Paid time off
Employee Assistance Program (EAP)
Room discounts at all Crescent Hotels & Resorts hotel locations
Parking at a discounted rate
Daily Employee Meals
And much more!

REQUIRED SKILLS AND ABILITIES

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Posted April 24, 2025
17 Mayfair House Hotel & Garden
Refreshingly Eccentric
Rooted in its artist narrative and anchored by its signature eccentric design, Mayfair House Hotel & Garden is a place where everything is refreshingly current yet timeless. Centered in Miami’s Coconut Grove neighborhood, escape to a lusher, cozier enclave that transcends South Beach with exceptional dining, shopping, parks, and attractions.