Guest Service Agent Position Available In Miami-Dade, Florida

Guest Service Agent Eurostars Hotel Company 1400 Ocean Drive, Miami Beach, FL 33139

JOB SUMMARY:

Welcomes and registers guests , establishes credit, directs guests. relays messages, answers questions and contributes to the overall Eurostar luxury hotel experience.

SHIFTS:

2nd and 3rd shift availability required

FRONT DESK DUTIES

Welcomes guest by greeting, answering questions, responding to requests. Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys. Conveys information to guest by receiving/transmitting messages, mail, packages, etc. Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel. Maintains records by entering room and guest account data. Makes hotel and other reservations by checking availability and confirming requirements. Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport and projects professional tone. Performs all other duties as assigned by management

QUALIFICATIONS

• Advance cashiering skills
• 1-2 years experience as a Front Desk Agent preferred
• Must possess strong organizational skill.
• Ability to multitask
• Ability to cope with stress, showing self-control during extreme situations

PHYSICAL REQUIREMENTS

• Lift up to ten (10) pounds, unassisted
• Sit and/or stand for long periods.

Job Type:

Full-time Pay:

$16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evenings as needed Evening shift Holidays Morning shift Nights as needed Night shift Overtime Weekends as needed Ability to

Commute:

Miami Beach, FL 33139 (Required)

Work Location:

In person