Guest Service Agent Position Available In Miami-Dade, Florida

Guest Service Agent Aloft Miami Dadeland by

Marriott Miami, FL Job Details Full-time Estimated:

$31.7K – $35.2K a year 7 hours ago Benefits Free parking Paid jury duty Health insurance Dental insurance 401(k) Vision insurance Qualifications Hospitality Resort Multilingual Customer service Front desk Guest services Entry level Hospitality management Full Job Description Overview We are seeking a dedicated and friendly Guest Service Agent to join our team in providing exceptional service to our guests. The ideal candidate will have a passion for hospitality and a commitment to ensuring a positive experience for all visitors. As the first point of contact for guests, you will play a crucial role in creating a welcoming atmosphere at our hotel or resort. Duties Greet guests upon arrival and provide them with information regarding hotel services and amenities. Manage the front desk operations, including check-in and check-out procedures. Handle guest inquiries and resolve any issues or complaints promptly and professionally. Maintain accurate records of guest information and reservations using phone systems and hotel management software. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Provide recommendations for local attractions, dining options, and activities to enhance the guest experience. Assist with billing inquiries and process payments accurately. Uphold the highest standards of customer service in line with hospitality management practices. Qualifications Previous experience in guest services or front desk operations within a hotel or resort setting is preferred. Strong customer service skills with the ability to communicate effectively with guests from diverse backgrounds. Proficiency in phone systems and hospitality management software is an advantage. Multilingual abilities are highly desirable to better serve our international clientele. A friendly demeanor with excellent interpersonal skills is essential for building rapport with guests. Ability to work flexible hours, including evenings, weekends, and holidays as needed. A background in hospitality management is a plus but not required. Join us as we strive to provide outstanding service that exceeds our guests’ expectations!

Job Type:

Full-time Benefits:

401(k) Dental insurance Free parking Health insurance Paid jury duty Vision insurance

Schedule:

8 hour shift Evening shift Morning shift Nights as needed Weekends as needed Ability to

Commute:

Miami, FL 33156 (Required) Ability to

Relocate:

Miami, FL 33156: Relocate before starting work (Required)

Work Location:

In person