Hotel Front Desk Position Available In Miami-Dade, Florida

Hotel Front Desk The Colony Hotel 736 Ocean Drive, Miami Beach, FL 33139 Summary/Objective The Hotel Front Desk is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsible for providing prompt yet personal service at times of check-in & check-out. Approach all encounters with guests, employees, and members in a professional and personalized manner. Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations. Help management to apply the credit policy and guest billing policy. Expected to conduct oneself in a discrete manner in all guest areas Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards. Know all hotel emergency procedures. Understand and communicate promotions and enhancements effectively with employees and guests. Offer to handle special arrangements during guest stay; coordinate future visits. Perform any other duties assign by his/her manager. Competencies Time management. Decision making. Customer and guest focus. Work environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching for most of the day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts. Required Education and Experience A minimum of (2) year experience in Front Desk/Night Audit environment. A minimum of (2) year experience in customer service background. Must be able to work independently and exercise good judgment to resolve issues. Flexible schedule. Able to work weekends and holidays. Must be able to stand for long periods of time. Excellent communication skills, both written and oral. AAP/EEO Statement The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.’ ‘

Work Location:

Multiple locations

Work Remotely No Job Type:

Part-time Pay:

From $16.00 per hour Expected hours: 16 – 32 per week

Benefits:

Employee discount Flexible schedule Paid time off

Schedule:

8 hour shift Weekends as needed Ability to

Commute:

Miami Beach, FL 33139 (Required)

Work Location:

In person