Hotel Front Desk Agent Position Available In Miami-Dade, Florida
Tallo's Job Summary: Join our team as a Hotel Front Desk Agent in Miami, FL, where you will greet guests, manage check-in/out, handle inquiries, and ensure guest satisfaction. Previous customer service experience is preferred, and multilingual abilities are a plus. This full-time position pays $15.00 - $16.00 per hour with benefits like health insurance, paid time off, and a flexible schedule.
Job Description
Hotel Front Desk Agent 4.3 4.3 out of 5 stars 1001 SW 2nd St, Miami, FL 33130 Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries and concerns efficiently. If you have a passion for hospitality and enjoy working in a dynamic environment, we would love to hear from you. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out processes efficiently. Handle guest inquiries, requests, and complaints in a professional manner. Maintain accurate records of guest information and reservations. Process payments and manage billing inquiries. Assist with night audit duties as required. Coordinate with housekeeping and maintenance teams to ensure guest satisfaction. Provide information about local attractions, services, and amenities. Operate phone systems to manage incoming calls and messages. Uphold hotel policies and procedures while ensuring compliance with safety regulations. Qualifications Previous experience in guest relations or customer service is preferred. Knowledge of hotel management systems is an advantage. Familiarity with night audit processes is a plus. Multilingual abilities are highly desirable to cater to diverse guests. Strong communication skills with an emphasis on hospitality management. Ability to work flexible hours, including nights, weekends, and holidays as needed. Proficient in using phone systems and other office equipment. A positive attitude and commitment to providing outstanding guest services. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type:
Full-time Pay:
$15.00 – $16.00 per hour Expected hours: No more than 40 per week
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Schedule:
8 hour shift Day shift Evening shift Holidays Morning shift Night shift Ability to
Commute:
Miami, FL 33130 (Required) Ability to
Relocate:
Miami, FL 33130: Relocate before starting work (Required)
Work Location:
In person
