Night Auditor/Front Desk Clerk Position Available In Miami-Dade, Florida

Night Auditor/Front Desk Clerk Catalina Hotel & Beach Club – 2.9 Miami Beach, FL Job Details Full-time $17.00 – $19.70 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Bilingual Hospitality Guest relations Multilingual English Administrative experience Organizational skills Front desk Guest services Phone etiquette Communication skills Hotel experience Entry level Full Job Description Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing front desk operations, assisting guests with check-in and check-out processes, and addressing any inquiries or concerns to enhance their experience at our hotel or resort. Responsibilities Greet guests warmly upon arrival and provide them with necessary information regarding their stay. Manage the check-in and check-out processes efficiently, ensuring accuracy in billing and reservations. Respond to guest inquiries via phone systems, maintaining excellent phone etiquette at all times. Handle guest requests and complaints promptly, striving for resolution to ensure guest satisfaction. Maintain an organized front desk area and manage all administrative tasks related to guest services. Collaborate with other hotel departments to enhance the overall guest experience. Stay informed about hotel services, local attractions, and events to provide guests with relevant recommendations. Assist in managing reservations through hotel management software. Skills Strong background in guest services, preferably in a hotel or resort environment. Proficient in front desk operations and familiar with phone systems. Excellent phone etiquette and communication skills. Bilingual or multilingual abilities are highly desirable to cater to a diverse clientele. Knowledge of hospitality standards and practices is a plus. Ability to work well under pressure while maintaining a positive attitude. Strong organizational skills with attention to detail. Join us as a Front Desk Agent where your commitment to hospitality will create memorable experiences for our guests!

Job Type:

Full-time Pay:

$17.00 – $19.70 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

Evening shift Morning shift Night shift

Work Location:

In person