Director of Guest Services Position Available In Monroe, Florida

Property Description Discover a unique opportunity to be part of the rich history of Key West at the Key West Historic Inns Collection. Formerly known as Kimpton Key West, our historic collection boasts 219 guestrooms across Winslow’s Bungalows, Lighthouse Hotel, Ridley House, Ella’s Cottages, and Fitch Lodge. These buildings, originally homes for army officers, industrialists, and steamboat captains, reflect architectural styles from Conch to Queen Anne. Built when Key West was Florida’s largest city in 1900, each structure holds captivating stories of gold discoveries and vaudeville performances. Join us and become a part of a team that embraces the vibrant past while offering unparalleled hospitality. Explore our property history at www.keywesthistoricinns.com for more information. Overview Are you a dynamic and results-driven leader with a passion for delivering exceptional guest experiences? Join our team as the Director of Guest Services and play a key role in creating unforgettable moments for our guests. With your high energy, enthusiasm, and strong leadership skills, you’ll oversee all aspects of guest services, ensuring that every interaction exceeds expectations. Take this opportunity to lead a dedicated team, drive innovation, and elevate our service standards to new heights. Apply now and be part of a vibrant and rewarding hospitality environment! Responsibilities Develop and implement strategies to enhance guest satisfaction and loyalty Lead and inspire a team of guest services professionals, providing guidance and support Establish and maintain effective communication channels with other departments Monitor guest feedback and take proactive measures to address concerns Collaborate with the sales and marketing team to promote guest services offerings Implement training programs to continuously improve service standards Ensure efficient operations of front desk, concierge, and guest relations functions Stay updated with industry trends and best practices to drive innovation Oversee all aspects of the evening daily operations of the Rooms and Food and Beverage outlets including outlets, late arrivals, guest requests and engineering. Work with other managers to ensure a smooth-running operation. Other duties such as training, cross training and attending meetings. This position will primarily oversee afternoon and evening shifts. Qualifications Associate’s degree in hospitality management or a related field or equivalent experience Proven experience in a guest services leadership role within the hospitality industry Two years prior departmental management experience in front office or related disciplines. Ability to manage and lead each discipline of the department independently. Ability to manage according to employment and Innkeeper laws of the jurisdiction. Proven experience in a guest services leadership role within the hospitality industry Exceptional leadership and team management skills Strong customer focus and a genuine passion for providing outstanding service Excellent communication, negotiation, and problem-solving abilities Ability to analyze data and make informed decisions Proficiency in hotel management systems and guest service software Availability to work flexible hours, including evenings and weekends. Must have a valid driver’s license. Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.