Guest Service Agent Position Available In Nassau, Florida
Tallo's Job Summary: This job listing in Nassau - FL has been recently added. Tallo will add a summary here for this job shortly.
Job Description
Guest Service Agent Seaside Amelia Inn Fernandina Beach, FL 32034 Job Summary We are seeking a dedicated and friendly Guest Service Agent to join our team at Seaside Amelia Inn on beautiful Amelia Island, FL. In this role, you will be the first point of contact for our guests, ensuring they receive exceptional service throughout their stay. You will handle reservations, provide information about the hotel and its amenities, and assist with any guest inquiries or concerns. The ideal candidate will possess strong customer service skills and have a passion for hospitality. Responsibilities Greet guests warmly upon arrival and assist with check-in and check-out procedures. Manage reservations through phone systems and online platforms, ensuring accuracy and efficiency. Provide information about hotel services, local attractions, and dining options to enhance the guest experience. Address guest inquiries and resolve any issues promptly to ensure satisfaction. Conduct night audit duties as required, balancing accounts and preparing reports for management. Maintain a clean and organized front desk area while adhering to all safety protocols. Collaborate with other hotel departments to ensure seamless guest experiences. Qualifications Previous experience in customer service or hospitality is preferred. Previous brand experience Marriott, Hilton, IHG is a plus. Strong phone etiquette skills with the ability to communicate effectively with guests. Bilingual or multilingual abilities are a plus, enhancing communication with diverse clientele. Familiarity with hospitality management or hotel management principles is beneficial. Experience with night audit processes is advantageous but not required. Proficient in using phone systems and computer software relevant to hotel operations. A friendly demeanor with a commitment to providing outstanding guest service at all times. Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests!
Job Types:
Full-time, Part-time Pay:
From $15.00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Schedule:
Day shift Evening shift Morning shift
Work Location:
In person
