Night Auditor/Front Desk Clerk Position Available In Nassau, Florida

Night Auditor/Front Desk Clerk Best Western Plus, Yulee Yulee, FL 32097 Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest experiences in a resort or hotel environment. Duties Greet guests upon arrival with a warm and welcoming demeanor. Manage the check-in and check-out processes efficiently, ensuring all guest information is accurately recorded. Handle guest inquiries and provide information about hotel services, amenities, and local attractions. Maintain effective communication with housekeeping and maintenance teams to ensure guest satisfaction. Process reservations over the phone and through online systems while demonstrating excellent phone etiquette. Address guest complaints or concerns promptly and professionally, ensuring a positive resolution. Assist with administrative tasks such as managing phone systems, filing, and maintaining records. Promote hotel services and upsell rooms or packages when appropriate to enhance guest experience. Settle hotel business day via property management system Light cleaning/mopping required Requirements Previous experience in hotel management or front desk operations is preferred. Strong background in hospitality management with a focus on customer service excellence. Excellent phone etiquette and communication skills to interact effectively with guests and team members. Ability to multitask in a fast-paced environment while maintaining attention to detail. Proficiency in using hotel management software or property management systems is a plus. A friendly, approachable demeanor with a passion for guest relations and hospitality. Flexibility to work various shifts, including weekends and holidays. Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while growing your career in the hospitality industry!

Job Type:

Full-time Pay:

$13.50 – $14.00 per hour Expected hours: 40 per week

Benefits:

Employee discount

Schedule:

8 hour shift Holidays Morning shift Overnight shift

Work Location:

In person