El Paso Courtyard Front Desk/Relief Night Audit Agent Position Available In Orange, Florida
Tallo's Job Summary: The El Paso Courtyard is seeking a Front Desk/Relief Night Audit Agent to ensure positive guest experiences by promptly responding to needs, managing check-ins and check-outs, and resolving complaints. Responsibilities include staffing, training, and overseeing front office associates. This full-time role in Orlando, Florida requires strong customer service skills, problem-solving abilities, and flexibility in scheduling.
Job Description
Assistant Front Office Manager
#25-1892 | Posted 05/22/2025
ORLANDO, Florida, United States
Location Description
60 South Ivanhoe Boulevard, Orlando, FL 32804
We’re minutes from the KIA Center, Inter&Co Stadium, and Dr Phillips Center for Performing Arts. Take a drive along I-4 to Universal Orlando or Walt Disney World Resort Theme Parks. We have a sky-deck pool and 24-hour fitness center. Savor a light bite and drinks at Sixty South Bar and stop by Made Market, Proudly Serving Starbucks.
Job Description
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Have complete understanding of Front Office staff’s job descriptions and duties and be able to perform duties at any given time.
Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
Assist the General Manager by handling special requests, group blocking and unusual circumstances.
Location
DoubleTree Orlando-MCOOD
Requirements
High work ethic, self-initiative , independent judgment
Proven customer service and problem solving experience
Regular attendance according to established guidelines
May be required to work varying schedules to reflect the business needs of the property
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Status
Full-time
