Front Desk Agent Position Available In Orange, Florida

Front Desk Agent Innova Orlando, FL Job Details Full-time $20 an hour 15 hours ago Benefits Free parking Employee discount Opportunities for advancement Qualifications Bilingual Office management experience (1-2 years) Spanish Multilingual Customer service Customer support experience (1-2 years) Writing skills Sales experience within healthcare HIPAA English Dental terminology Front desk experience (1-2 years) Presentation skills Organizational skills Front desk Portuguese Dental office experience Customer support Office management Proofreading Dental Procedures and Nomenclature (CDT) Phone etiquette Documentation review Communication skills Negotiation Entry level Full Job Description Job Overview We seek a dedicated and professional Dental Office Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our clients and visitors, providing exceptional customer service and support. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Duties Greet and welcome guests as they arrive and online, ensuring a positive first impression. Manage front desk operations, including answering phones, WhatsApp, Kommo CRM, responding to inquiries, and directing calls appropriately. Provide customer support by promptly addressing questions and resolving issues. Maintain an organized filing system for office documents and records. Assist with office management tasks, including scheduling appointments and managing calendars. Help with dental insurance, such as dental insurance verification, submitting claims, and other related duties. Perform administrative duties such as data entry, proofreading documents, and maintaining office supplies. Utilize Oryx dental software for tasks. Utilize WhatsApp Business and Kommo CRM software for tasks. Support the team with personal assistant tasks to enhance overall productivity. Ensure a clean and welcoming front desk area at all times. Skills Proven experience in Dental office front desk position. Strong customer support skills with a focus on client satisfaction. Excellent phone etiquette and communication skills. Proficient in office management practices and procedures. Preferably, previous experience in negotiation skills is preferred. Familiarity with Oryx dental software, WhatsApp business, and Kommo CRM app is a plus, but optional. Attention to detail with strong proofreading and writing abilities. Ability to work independently and as part of a team in a dynamic environment. Experience in presenting cases for patients. Fluent in Portuguese, Spanish, and English. Join us in creating an inviting atmosphere for our clients while ensuring smooth front desk operations!

Job Type:

Full-time Pay:

$20.00 per hour Expected hours: 38 per week

Benefits:

Employee discount Free parking Opportunities for advancement

Schedule:

8 hour shift Monday to

Friday Work Location:

In person