Front Desk Agent Position Available In Orange, Florida

Front Desk Agent Crowne Plaza Orlando Lake Buena Vista 8686 Palm Parkway, Orlando, FL 32836 Job Summary We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere at our hotel or resort. Your primary responsibilities will include managing guest check-ins and check-outs, addressing inquiries, and facilitating guest relations to enhance their overall experience. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out process efficiently, ensuring accuracy in billing and reservations. Respond promptly to guest inquiries and requests, providing information about hotel services, local attractions, and amenities. Handle phone calls using hotel phone systems, directing calls as necessary and taking messages when required. Maintain an organized front desk area, ensuring all materials are stocked and readily available for guests. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction regarding room conditions and service requests. Assist in resolving any guest complaints or issues with professionalism and empathy. Uphold hotel policies and procedures while maintaining confidentiality of guest information. Experience Previous experience in a hotel or resort environment is preferred but not mandatory. Strong customer service skills with a focus on guest satisfaction. Familiarity with Opera, hotel management software is a plus. Excellent communication skills; multilingual abilities are highly valued. Ability to work flexible hours, including weekends and holidays as needed. A background in hospitality management or related fields is advantageous. Join our team as a Front Desk Agent where your passion for hospitality will shine!

Job Types:

Full-time, Part-time Pay:

From $17.00 per hour Expected hours: 24 – 40 per week

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Free parking Health insurance Life insurance Paid time off Referral program Vision insurance

Schedule:

Day shift Evening shift Holidays Morning shift Night shift Overnight shift

Work Location:

In person