Front Desk Agent Position Available In Orange, Florida
Tallo's Job Summary: The Front Desk Agent position at Hilton in Orlando, FL involves greeting guests, handling check-in and check-out processes, promoting hotel services, resolving guest inquiries and complaints, and demonstrating comprehensive knowledge of hotel information. Qualifications include excellent customer service skills, flexibility to work various shifts, and previous hotel experience. This is an Equal Opportunity Employer.
Job Description
Front Desk Agent (part of Hilton) 3.6 3.6 out of 5 stars Orlando, FL 32821 Description Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests
QUALIFICATIONS/SKILLS
Ability to effectively deal with internal and external customer, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflict Must possess excellent customer service skills Must be flexible enough to work any shift including evenings, weekends and holidays Hotel Experience Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
