Front Desk Clerk Position Available In Orange, Florida
Tallo's Job Summary: The Front Desk Clerk position at Aqua Sol, a Hilton Vacation Club in Winter Garden, FL, involves responsibilities such as checking guests in and out, updating reservation records, handling payment transactions, and providing information on resort amenities. Qualifications include 6 months of customer service experience, excellent communication skills, and flexibility in scheduling. Full-time Team Members receive benefits such as medical, dental, vision insurance, 401K plan, Paid Time Off (PTO) program, and travel benefits.
Job Description
FRONT DESK CLERK
Job ID:
4551
Area of Talent:
Resort Operations
Category:
Guest Services/Operations
Location:
Winter Garden, FL
Date Posted:
04/25/2025
Property:
Aqua Sol, a Hilton Vacation Club
Day-One Benefits
HGV now offers Day One Team Member Benefits
As a Front Desk Clerk,
you would be responsible for performing your position’s responsibilities and driving company success through performing the following duties to the highest standards:
Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Inputs information into the computerized reservations’ system to update and maintain records.
Accesses a reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
Generates invoices and collects monies due through the rental program and through merchandise sales.
Maintains safety deposit boxes.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepare and consistently restock the front desk with supplies including preparing arrival packets.
Provides information on area attractions and resort amenities.
Type correspondence and reports for management as needed.
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
Qualifications
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:
Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts in short notice to meet business demands.
Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
6 months’ Customer Service Experience.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Front Desk/Guest Services Agent
Cash/credit card transactions
Resort Hospitality or related industry
What will it be like to be a Team Member….
We offer a fantastic benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and excellent travel benefits.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
