Front Office Agent Experienced Position Available In Orange, Florida

Front Office Agent – Experienced Cambria Hotel Orlando Universal Blvd Orlando, FL Job Details Part-time | Full-time $13.50 – $15.00 an hour 1 day ago Benefits Employee discount Flexible schedule Qualifications Bilingual Office management experience (1-2 years) Hospitality Computer operation Guest relations Multilingual Customer service Administrative experience (1-2 years) Night audit Word processing Guest services experience (1-2 years) English Host/hostess experience Average typing speed (60-80 WPM) Administrative experience Driver’s License Front desk experience (1-2 years) Cash handling experience (1-2 years) Multi-line phone system experience (1-2 years) Hotel management experience (1-2 years) Organizational skills Front desk Multi-line phone systems Typing Office management Guest services Phone etiquette Cash handling Administrative experience (3-5 years) Communication skills Hotel experience Entry level Office experience Hospitality management Hotel management Full Job Description Overview We are seeking a dedicated and professional Front Desk Agent to join our team at a premier resort/hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will play a crucial role in guest relations and contribute to the overall success of our establishment. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage reservations, check-ins, and check-outs efficiently using phone systems and hotel management software. Handle guest inquiries and provide information about hotel services, amenities, and local attractions. Ensure accurate billing and assist with any discrepancies during the night audit process. Maintain a clean and organized front desk area to enhance the guest experience. Address guest complaints or concerns promptly and professionally to ensure satisfaction. Collaborate with other departments to fulfill guest requests and enhance their stay. Assist in training new staff members on front desk procedures and customer service standards. Requirements Previous experience in hospitality or hotel management is preferred. Strong phone etiquette skills to communicate effectively with guests over the phone. Knowledge of night audit procedures is a plus. Bilingual candidates are highly encouraged to apply, as this will enhance guest relations. Excellent interpersonal skills with the ability to build rapport with guests from diverse backgrounds. Ability to work flexible hours, including weekends and holidays as needed. Strong organizational skills with attention to detail in managing reservations and guest information. Join our team as a Front Desk Agent where you can make a difference in our guests’ experiences while growing your career in hospitality!

Job Types:

Full-time, Part-time Pay:

$13.50 – $15.00 per hour Expected hours: 32 – 40 per week

Benefits:

Employee discount Flexible schedule

Schedule:

8 hour shift Day shift Evening shift Holidays Morning shift Night shift Weekends as needed

Work Location:

In person