Guest Service Agent Position Available In Orange, Florida

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Element Orlando International Drive
5750 Central Florida Parkway
Orlando, FL 32821
140 Room Hotel
Managed By HHM Hotels
Full-Time

Opportunity:

Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator

• Front Office Manager or Sales Manager
  Your Focus
  Immediately greet guests and offer to assist with their needs.

Register and assign guests to hotel rooms.
Establish methods of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or the PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if necessary.
Secure guests’ valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
Perform bookkeeping activities, such as balancing accounts and conducting audits.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Your Background and Skill
High School diploma or equivalent preferred.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability

• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It
  Posted May 7, 2025
  13 Element Orlando International Drive

WELCOME TO ELEMENT ORLANDO INTERNATIONAL DRIVE

Stay with us and find your element in Orlando, Florida
Discover Element Orlando International Drive, a hotel committed to your wellness and comfort. Whether visiting Orlando, FL, on a short or extended stay, you will enjoy our hotel’s location near SeaWorld Orlando, the Orange County Convention Center and shopping outlets. Our eco-friendly hotel offers on-site self-parking, Wi-Fi and signature amenities. Move-in Motion, our 24-hour fitness center, offers everything you need to stay fit on the road. Take a dip in our saline pool. After spending a day at Orlando’s theme parks, relax with a cocktail on our outdoor patio with a fire pit. Our extended-stay hotel on International Drive is pet-friendly and provides signature pet amenities. Share your adventures over organic wine at our Relax reception or grab snacks from our Restore Pantry. Recharge with a soothing night’s sleep in our signature Heavenly Bed. Visiting Orlando on business? Connect to the office at our hotel’s tech-forward workstation.