Guest Services Coordinator Position Available In Orange, Florida

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. About Loews Sapphire Falls Resort Join the team at our Caribbean-inspired paradise that creates an island escape in a tropical oasis.

What We’re Looking For:

The Guest Services Coordinator plays a vital role in delivering a smooth and welcoming experience for guests from arrival to departure. This position is responsible for coordinating guest requests for bell services and ensuring effective communication between guests and the bell team, while assisting with service delivery as needed.

Who You Are:

• Guest-focused with a warm and professional presence
• Strong communicator and highly organized
• Comfortable using technology and tracking systems
• Calm and composed in a fast-paced environment
• Flexible and willing to assist with hands-on service when needed

What You Will Do:

• Greet guests and initiate bell service requests
• Coordinate and track guest requests using service management systems
• Communicate effectively with the bell team to ensure prompt assistance
• Assist with luggage handling and room escorts as operationally needed
• Maintain a clean, orderly, and welcoming lobby and entrance area
• Provide accurate hotel and local area information to guests
• Support guest flow and coordination with Front Office and valet teams
• Monitor and maintain the lobby beverage station
• Ensure proper care and cleanliness of luggage carts and equipment
• Address guest questions and concerns, escalating when appropriate
• Stay informed about hotel amenities, services, and transportation options
• Follow hotel safety, grooming, and appearance standards
• Assist with guest transportation needs as assigned
• Consistently uphold Loews Hotels’ service culture and standards

Your Experience Includes:

• Prior experience in a guest-facing or hospitality role preferred
• Familiarity with guest service tracking systems or communication tools
• Ability to lift up to 75 lbs and push carts up to 250 lbs when assisting
• Valid driver’s license in good standing (if required for driving tasks)
• Availability to work a flexible schedule, including weekends and holidays Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service.

As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.