Housekeeping Coordinator – Caribe Royale Orlando Hotel Position Available In Orange, Florida

Housekeeping Coordinator –

Caribe Royale Orlando Hotel Sierra Lodgings Inc Orlando, FL Job Details Full-time Estimated:

$32.1K – $36.3K a year 17 hours ago Qualifications Hospitality English Mid-level Microsoft Office High school diploma or GED Phone etiquette OPERA Communication skills Full Job Description Scope of Position The Housekeeping Coordinator is responsible for the smooth and timely operation of the department. Prepares and prints Suite Attendant’s and Managers daily assignment reports. Receives and dispatches guest and employee requests to Engineering, Houseman, Runners, etc. Monitors the system to ensure that the front desk has vacant inspected suites and villas on time. Position Requirements Professional demeanor appropriate for a four-diamond environment. Minimum of 2- years’ experience as an office coordinator or related experience in a housekeeping and/or hospitality role preferred. Ability to interact effectively with associates of all levels within the Hotel. Knowledge of basic office equipment and proficient in the use of Microsoft Office programs. Excellent written and verbal communication skills. Knowledge of basic office equipment. Must be effective in handling concerns in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Strong, positive guest and associate relation skills. Ability to meet deadlines, work with little supervision and be flexible to handle interruptions. Responsibilities Prepare daily Suite Attendant assignments in a timely and effective manner. Follow up with MOD on call-outs for Housekeeping department and log each. Ensure daily coverage for next day (prepare breakout for the following day). Check occupancy several times a day to ensure that coverage for the next day is secured. Follow up on a timely matter (VI rooms are punched, incoming VIPs, departures, late check-outs, early check-outs, etc.) and communicate with the front desk. Dispatch via radio and/or Monsierge all guests and Associate requests in a timely and accurate manner. Dispatch via radio/Monsierge all maintenance issues in a timely and accurate manner. Responsible for logging and accurately tracking the Daily P&L, Contract Hours, Bonuses, and In-Room Water. Responsible for clearing calls on the computer in a timely matter as required. Prepare/Log Daily Suite Reconciliation Report. Tracks hung rooms. Maintain a clean and organized workspace. Assists with the inspections of rooms as needed. Performs general administrative duties such as answering any office telephone within 3 rings, greets and directs any employees and/or vendors with a smile and a friendly demeanor, filing, handling deliveries, assisting with preparation of schedules, and addresses questions/concerns of all Associates effectively and in a timely manner without passing Assist with any office special projects as assigned: lost & found, irons, coffee makers, uniforms, etc., etc. Adheres to recycling program. Displays a professional image at all times through appearance, dress and conduct. Maintains and adheres to our company values. Upholds and follows company’s policies and procedures. Notifies Manager/Supervisor when leaving work area. Reports all maintenance issues, damaged or missing property. Report any suspicious activity to Security and promptly return all lost and found items. Ensures that radio and telephone etiquette are followed. Follows key control policy. Follows all safety standards such as Hazardous Communications, Blood borne Pathogens, Fire Safety, Proper Lifting Techniques, and Housekeeping Safety. Other duties/projects directed by the Director or Assistant Directors. Education High School Diploma or GED Prior experience in the Hospitality industry is preferred. Skills and Abilities Ability to communicate in the English language (second language is a plus). Ability to work flexible schedules including holidays and weekends. Proficient in performing multiple tasks. Ability to meet deadlines, work under pressure and work independently. Previous knowledge of PMS system preferred, including Opera or similar programs. Physical Requirements Sit or stand at a desk for long periods of time. Must be able to work in a fast-paced environment. Must be physically fit to lift, pull, and push items up to 25 pounds. Also requires walking/reaching and bending throughout shift. Use telephone and computer keyboard on a daily basis. I acknowledge that I have reviewed the Housekeeping Coordinator job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time, to meet our guests’ needs. I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance. I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.