Lead Guest Experience Guide Position Available In Orange, Florida

Lead Guest Experience Guide 3.4 3.4 out of 5 stars 9101 International Drive, Orlando, FL 32819 About US At Sandbox VR , we’re building a platform that lets anyone create, share, and experience immersive virtual worlds. From real-time collaboration tools to intuitive world-building systems, our mission is to make VR creation accessible, powerful, and fun.

What You Will Be Doing:

• Deliver a

World-Class Guest Experience:

You’ll enthusiastically and confidently stay near our entrance, encouraging people to come inside and welcoming our guests upon entry. Youʼll guide them through their experiences, ensuring every moment is exceptional, from gearing up to gearing down. Guests will leave excited to share their personalized videos and photos and eager to explore new experiences in the future. You’ll also be well-prepared to step in to enhance the experience by proactively providing guidance on the surrounding retail area or handling within-store Guest escalations whenever required. •

Technical Support and Troubleshooting:

You’re proficient in utilizing various computer and tablet technologies. Youʼll master our proprietary technology as the go-to technical expert for the store when youʼre on duty, ensuring all play areas and equipment are appropriately calibrated at all times. You’re also helping guests fit their gear properly while lightheartedly addressing any technical mishaps, such as robot upgrades; to maintain guest immersion. • Keep it

Shiny:

You’ll keep our facility in top shape by maintaining order and cleanliness of our stores, experience rooms, and equipment for the guests. You’ll help us ensure the store maintains a premium and professional experience at all times. •

Shift Management:

You will most often operate as an “Opener” or “Closer” as the leader-on-duty for some or all of your shift. You’ll work with the store team to maintain daily checklists and audits. You’ll proactively manage our day-of labor spend in accordance with pre-booking and unscheduled walk-ins, including break times. During periods of downtime, youʼll proactively lead the team in maximizing walk-in potential. •

Shift Leadership:

Consistently initiate check-ins with team members starting their shifts, providing a clear outline of the days goals, and how to achieve success. You’re consistently engaging with team members, offering in-the-moment coaching to keep performance and morale high. •

Training:

You will help integrate our new Guest Experience Guides and Leads into the organization by providing on-the-job training of our full Guest Journey. You’ll also have partial or full responsibility for our automatically assigned e-learning course catalog, and will help new staff complete training while maintaining front-of-house service support.

What We Are Looking For:

•

Be Egoless:

No room for personal agendas here •

Underdog Mindset:

We love strong problem solvers who can adapt to change well •

Win Collectively:

Positive attitudes are contagious, and we love winning as a team •

Physical Stamina:

You will be on their feet for long periods of time. Youʼll also occasionally be required to bend, lift up to 40 lbs., and/or walk up stairs. •

Physical Dexterity:

For some technical issues, youʼll also need close-distance hand-eye coordination and ability to manipulate basic hand tools (e.g. screwdrivers). •

Weekend Availability:

This role will have flexible scheduling, which we’ll work around availability where possible, but all staff are expected to have weekend availability in accordance with the needs of the location. • Please note, we only accept applications from individuals who are 18 years of age or older. •

Leadership Experience:

One year of relevant experience at the operations management level in a retail or hospitality industry (preferred).

Job Type:

Part-time Pay:

$17.00 – $19.00 per hour

Schedule:

Monday to Friday Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Orlando, Florida 32819 (Required)

Work Location:

In person