Night Service Rep Part Time-103020 Position Available In Orange, Florida

Job Description:

POSITION PURPOSE AND SUMMARY

The Night Service Representative Part Time responds to certaintypes of on-call business needs during overnight hours when thehotel lobby is closed and ensures services provided are consistent,courteous, and meet high standards of quality to maintain guestsatisfaction. The associate must be able to respond to certainbusiness needs during overnight hours, typically within 30 minutesof notification of the request. On-call business needs includeguest key or access issues, noise complaints, emergencies at thehotel, or limited after-hours check-ins. Excellent opportunity to live onsite. The associate who performsthis position is provided a guest hotel room for lodging as part oftheir employment and is on the overnight on-call schedule. Theassociate must be able to respond to certain business needs duringovernight hours, typically within 30 minutes of notification of therequest. On-call business needs include guest key or access issues,noise complaints, emergencies at the hotel, or limited after-hourscheck-ins.

MAJOR /KEY JOB FUNCTIONS

The following job duties will vary and may or may not be requiredto be performed during a given shift, depending on occurrencesduring said shift. Attend to guests upon call notification from outside serviceagent for check-ins, emergency maintenance issues, guest noisecomplaints, and safety and security situations. Maintain control of all hotel keys, including safeguarding frommishandling or theft. Log keys in and out, when necessary. Organize, confirm, process, and conduct limited guestcheck-ins/check-outs, including greeting and registering theguests, assigning rooms, issuing room keys, and collectingpayments, when necessary. Keep abreast of hotel policies, training, and safetyprocedures. Ensure all safety, guest and security concerns are reported percompany policy. Supply guests with directions and information regardingproperty amenities, services, hours of operation and local areas ofinterest, when necessary. Perform bookkeeping activities such as logging events, runningreports and posting payments to guest folios, whennecessary. Maintain proficiency in all location computer and softwaresystems. Respond to emergency situations, communicates with firstresponders as necessary, addresses key activation issues, andresponds to noise complaints, when necessary. Associates in this position may be asked to cover another hotelin the area should critical staffing needs arise. Other job duties as assiged by management.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Read and interpret documents such as safety rules, operatingand maintenance instructions, and procedure manuals. Document events in writing and prepare routinecorrespondence. Operate the hotel mobile phone. Speak effectively before groups of customers. Must beproficient in reading and speaking English. Computer skills including the ability to access and accuratelyinput information into a computer system including Microsoft OfficeSuite and the Hotel PMS system. Excellent oral and written communication skills. Friendly, cooperative manner and patience in dealing withguests and staff. Professional appearance and demeanor. Self-starter with the ability to prioritize and handle issuesunder pressure. Strong time management and problem-solving skills. Add, subtract, multiply, and divide in all units of measure,using whole numbers, common fractions, and decimals as well ascompute rates, ratio, and percentage and to draw and interpret bargraphs. Application of common sense understanding to carry out detailedwritten or oral instructions and deal with problems involving a fewconcrete variables in standardized situations.

BENEFITS

Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Progam offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for isbelow.

Disclaimer:

Compensation may vary based on role, level, experience,length of time in a position, and location. Candidates are notguaranteed to be at the high or low end of the compensation rangespresented. The Company complies with applicable federal, state, andlocal minimum wage requirements. Pay ranges for the following states only:

California:

$16.50•$23.00

Colorado:

$16.00•$19.00

Illinois:

$15.50•$18.00

Minnesota:

$16.00•$19.00

New Jersey:

$16.00•$19.00

Washington:

$16.66•$21.10 ESA Management, LLC is an Equal Opportunity Employer. It is thepolicy of ESA Management, LLC to treat applicants and associates inall aspects of the employment relationship without regard to race,color, religion, creed, sex, pregnancy, age (as defined underapplicable law), national origin or ancestry, disability status,veteran status, genetic information or any other characteristicprotected by federal, state or local laws.

ENVIRONMENTAL JOB REQUIREMENTS

The work environment characteristics/physical demands describedhere are representative of those an associate may encounter whileperforming the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilitiesto perform the essential functions. Associate must be able to respond to certain business needsduring overnight hours, typically within 30 minutes of notificationof the request. While performing the duties of this job, the associateoccasionally works near moving mechanical parts and in outsideweather conditions and is occasionally exposed to fumes or airborneparticles and toxic or caustic chemicals. The noise level in the work environment is usually quiet tomoderate. Associate While performing the duties of this job, theassociate is regularly required to stand; walk; navigate thehallways with prompt motion, use hands to finger, handle, or feelobjects, reach, tools, or controls; operate a mobile phone, talk,see and hear. The associate is occasionally required to stoop,kneel, or smell. The associate must be able to occasionally push/pull objects(carts/cleaning equipment) weighing up to 50 pounds.

MINIMUM QUALIFICATIONS

High school diploma or general education degree (GED); or one tothree months related experience and/or training; or equivalentcombination of education and experience.