Rooms Controller Position Available In Orange, Florida
Tallo's Job Summary: The Rooms Controller position at Hilton in Orlando, FL involves reviewing daily arrivals, assigning room numbers, managing special requests, and ensuring smooth operations between departments. Candidates must have excellent communication skills, be detail-oriented, and flexible to work varying shifts. A high school diploma and at least one year of front desk experience are required.
Job Description
Rooms Controller (part of Hilton) 3.6 3.6 out of 5 stars 10100 International Drive, Orlando, FL 32821 ESSENTIAL DUTIES Review daily arrivals to identify and action special service request codes, VIP reservations, package rates, and coupons. Ensure blocking is done for all Special Service Requests and VIPs. Assign room numbers to daily arrivals and for upcoming groups Review room type inventory for the next 7 days and balance any oversold room types Use OnQ tape chart to ensure there are no gaps in room assignments, helping to maximize revenue Assign Show Rooms; communicate to various departments such as Housekeeping, Engineering, Sales, & Front Desk Manage Out of Order/Hotel Room Block inventory, following up with departments such as Housekeeping, Engineering, Front Desk and updating the Revenue Management team Communicate with Housekeeping early departures, VIP, special room blocks Monitor Housekeeping status throughout the day for blocked VIP, Special Service Request, and Suite rooms Check the Comments Report for room changes, late check-outs, and informational messages Check in-house guest list with an Arrival Report or System to make sure there are no duplicates Review arrivals for correct Local Tracking codes Always maintain an awareness of general hotel availability Maintain a working knowledge of Event Services, Sales, and Front Office areas, credit policy, different room types and hotel services Manage Nor1 upgrade program, effectively action upgrade requests Complete Rooms Control Daily Checklist, accurately and efficiently Assist Reservations with tasks as needed
QUALIFICATIONS/SKILLS
Must have excellent communications skills in terms of the ability to negotiate, convince sell, and influence potential hotel guests Ability to operate computer reservation systems Must be flexible enough to work any shifts including evenings, weekends, and holidays
EDUCATION AND/OR EXPERIENCE
Candidate must be a high school graduate or equivalent Minimum of one year as a front desk agent. Education Required High School or better
Behaviors Required Team Player:
Works well as a member of a group
Loyal:
Shows firm and constant support to a cause
Enthusiastic:
Shows intense and eager enjoyment and interest
Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well
Dedicated:
Devoted to a task or purpose with loyalty or integrity
Motivations Required Goal Completion:
Inspired to perform well by the completion of tasks
Flexibility:
Inspired to perform well when granted the ability to set your own schedule and goals Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
