Rooms Controller Position Available In Orange, Florida
Tallo's Job Summary: The Rooms Controller position involves reviewing daily arrivals, assigning room numbers, managing room inventory, communicating with various departments, monitoring housekeeping status, and ensuring accurate room assignments. Candidates must have excellent communication skills, computer reservation system proficiency, flexibility to work various shifts, and at least one year of front desk agent experience. This role requires attention to detail, dedication, and teamwork.
Job Description
- Description
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ESSENTIAL DUTIES
- + Review daily arrivals to identify and action special service request codes, VIP reservations, package rates, and coupons.
Ensure blocking is done for all Special Service Requests and VIPs. + Assign room numbers to daily arrivals and for upcoming groups + Review room type inventory for the next 7 days and balance any oversold room types + Use OnQ tape chart to ensure there are no gaps in room assignments, helping to maximize revenue + Assign Show Rooms; communicate to various departments such as Housekeeping, Engineering, Sales, & Front Desk + Manage Out of Order/Hotel Room Block inventory, following up with departments such as Housekeeping, Engineering, Front Desk and updating the Revenue Management team + Communicate with Housekeeping early departures, VIP, special room blocks + Monitor Housekeeping status throughout the day for blocked VIP, Special Service Request, and Suite rooms + Check the Comments Report for room changes, late check-outs, and informational messages + Check in-house guest list with an Arrival Report or System to make sure there are no duplicates + Review arrivals for correct Local Tracking codes + Always maintain an awareness of general hotel availability + Maintain a working knowledge of Event Services, Sales, and Front Office areas, credit policy, different room types and hotel services + Manage Nor1 upgrade program, effectively action upgrade requests + Complete Rooms Control Daily Checklist, accurately and efficiently + Assist Reservations with tasks as needed
QUALIFICATIONS/SKILLS
- Must have excellent communications skills in terms of the ability to negotiate, convince sell, and influence potential hotel guests
- Ability to operate computer reservation systems
- Must be flexible enough to work any shifts including evenings, weekends, and holidays
EDUCATION AND/OR EXPERIENCE
- Candidate must be a high school graduate or equivalent
- Minimum of one year as a front desk agent.
- Qualifications
- Behaviors
- Required
- + •
Team Player:
- Works well as a member of a group +
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Loyal:
- Shows firm and constant support to a cause +
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Enthusiastic:
- Shows intense and eager enjoyment and interest +
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Detail Oriented:
- Capable of carrying out a given task with all details necessary to get the task done well +
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Dedicated:
- Devoted to a task or purpose with loyalty or integrity
- Motivations
- Required
- + •
Goal Completion:
- Inspired to perform well by the completion of tasks +
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Flexibility:
- Inspired to perform well when granted the ability to set your own schedule and goals
- Education
- Required
- + High School or better Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
