Front Desk Agent Position Available In Osceola, Florida

Front Desk Agent Staybridge Suites Orlando Royale Parc Suites Kissimmee, FL 34746 Job Summary We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will play a crucial role in creating a welcoming atmosphere and ensuring that every guest has a memorable experience. As the first point of contact, you will manage guest check-ins and check-outs, handle inquiries, and provide information about the hotel and local attractions. Duties Greet guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out process efficiently. Answer phone calls promptly, demonstrating excellent phone etiquette. Address guest inquiries and resolve any issues or complaints in a timely manner. Provide information about hotel services, amenities, and local attractions. Maintain accurate records of guest information and transactions. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Assist with reservations and manage room assignments as needed. Uphold the highest standards of cleanliness and professionalism at the front desk area. Skills Strong background in hospitality management or related fields. Excellent customer service skills with a focus on guest relations. Familiarity with hotel operations and front desk procedures. Ability to communicate effectively, both verbally and in writing. Proficient in phone etiquette to handle inquiries professionally. Bilingual abilities are a plus, enhancing communication with diverse guests. Strong organizational skills with attention to detail. Ability to work well under pressure in a fast-paced environment. Basic computer skills Join our team as a Front Desk Agent where your contributions will directly impact our guests’ experiences!

Job Type:

Full-time Pay:

$15.00 – $16.50 per hour

Benefits:

Employee discount Free parking

Schedule:

8 hour shift Day shift Evenings as needed Holidays Morning shift Nights as needed Weekends as needed Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Kissimmee, FL 34746 (Required) Ability to

Relocate:

Kissimmee, FL 34746: Relocate before starting work (Required)

Work Location:

In person