Front Desk Clerk – The Signature Position Available In Palm Beach, Florida

The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE STARTING RATE

19.00/hr plus commission

THE DAY-TO-DAY

Guest Services:

Welcome guests by providing memorable service, anticipating their needs, and resolving any complaints in alignment with S.H.O.W.

Service Basics Check-In/Check-Out Management:

Manage guest room check-ins and check-outs, including early and late arrivals/departures and walk-ins, ensuring a seamless and professional experience

Phone Inquiries:

Answer phones and address guest inquiries promptly, offering assistance and information as needed

Guest Experience Enhancement:

Enhance the guest experience by offering upgraded accommodations where available

Department Collaboration:

Partner with Housekeeping and other departments to meet guest expectations and fulfill special requests

Transaction Handling:

Ensure accurate posting of charges and credits, collect payments, handle cash and credit transactions, and balance all cash and cash equivalents following property cash handling procedures

Key Control & Security:

Control and issue keys while promoting the security, privacy, and confidentiality of all guests

THE IDEAL CANDIDATE

Customer Service:

Exceptional customer service skills with a proven ability to handle inquiries, resolve issues, and ensure a positive customer experience

Education:

High school diploma, GED, or equivalent

Work Schedule:

Must be available to work varied shifts, including weekends and holidays

Phone Etiquette:

Excellent phone etiquette with the capability to manage both inbound and outbound calls professionally and efficiently Point of Sales (POS)

Systems:

Proficient in using POS systems for accurate transaction processing and effective inventory management

Microsoft Office:

Advanced knowledge of Microsoft Office Suite (Word, Excel, Outlook) for seamless administrative and reporting tasks

Bilingual:

Ability to communicate clearly and effectively with a diverse clientele

THE PERKS & BENEFITS

Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking on and off shift Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?

EntityID=2&jobcode=14611 Are you ready to

JOIN THE SHOW?

Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.