Guest Service Agent Position Available In Palm Beach, Florida

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Palm Beach Marriott Singer Island Beach Resort & Spa
3800 North Ocean Drive
Singer Island Riviera Beach, FL 33404
191 Room Hotel
Managed By HHM Hotels

Compensation:

$17.50 per hour, Full-Time

Opportunity:

Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator

• Front Office Manager or Sales Manager
  Your Focus
  Immediately greet guests and offer to assist with their needs.

Register and assign guests to hotel rooms.
Establish methods of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or the PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if necessary.
Secure guests’ valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
Perform bookkeeping activities, such as balancing accounts and conducting audits.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Your Background and Skill
High School diploma or equivalent preferred.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability

• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It
  Posted June 10, 2025
  37 Palm Beach Marriott Singer Island Beach Resort & Spa
  Welcome To Palm Beach Marriott Singer Island Beach Resort & Spa
  Find your happy place at our Singer Island resort
  Escape to paradise at Palm Beach Marriott Singer Island Beach Resort & Spa.

Perched oceanfront near West Palm Beach on Singer Island, our luxury resort is the ultimate getaway for every traveler. Spend your days playing on the white sand beach, swimming in our two outdoor pools, treat yourself to pampering at our spa or simply relax with a cocktail around a firepit. Savor award-winning dining at 3800 Ocean, a casual lunch at the Tiki Bar or have your meal delivered right to your pool lounge chair or cabana from the Lagoon Cantina. You’ll be delighted with our expansive indoor and outdoor venues, custom catering and superior services. Whether staying with us for work or a vacation, we look forward to making your stay in Palm Beach exceptional. Feel at home in our hotel’s residence suites, featuring one-or two bedrooms, a private balcony with a view, a fully-stocked kitchen, separate living and dining spaces and a host of upscale amenities.