Guest Service Agent Position Available In Pinellas, Florida

Guest Service Agent Holiday Inn Hotel & Suites Harbourside Indian Rocks Beach, FL Job Details Full-time From $14 an hour 2 days ago Benefits Free parking Health insurance Dental insurance Paid time off Vision insurance Employee discount Flexible schedule Qualifications Hospitality Resort Customer service POS Organizational skills Front desk Training & development Guest services OPERA Communication skills Entry level

Full Job Description Job Overview:

We are seeking a dedicated and friendly Guest Service Agent to join our team. As the first point of contact for our guests, the Guest Service Agent plays a vital role in ensuring a memorable and enjoyable stay. The ideal candidate will possess excellent customer service skills, a passion for hospitality, and the ability to work in a fast-paced environment.

Duties:

• Provide exceptional guest service, including check-in, check-out, and answering guest inquiries.
• Ensuring all guest requests are handled promptly and professionally.
• Utilize phone systems to respond to guest calls and messages, as well as handle internal communications.
• Demonstrate a thorough understanding of resort policies, amenities, and services to ensure guests have a comprehensive experience.
• Work collaboratively with other departments to resolve any guest issues or concerns.
• Balancing the front desk and preparing reports.
• Maintain a clean and organized front desk area, adhering to safety and security protocols.
• Engage with guests to understand their preferences and tailor their stay to their needs.
• Offer recommendations for local attractions and activities, showcasing the guest’s potential experiences.
• Possess a strong knowledge of the local area, including restaurants, transportation, and shopping options.
• Communicate effectively in multiple languages, as needed, to ensure seamless guest service.
• Participate in ongoing training and professional development to enhance guest service skills.

Skills:

• Proficiency with phone systems and computer software
• Excellent customer service skills, with a focus on hospitality
• Strong knowledge of resort policies and procedures
• Experience with guest services and front desk operations
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• A passion for providing exceptional guest experiences
• Familiarity with hospitality practices
• Experience in a resort or similar setting
• Excellent communication skills
• Ability to work effectively as part of a team
• Strong attention to detail and organizational skills

Job Type:

Full-time Pay:

From $14.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Free parking Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Evening shift

Holidays Experience:

OPERA:

1 year (Preferred)

POS:

1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Indian Rocks Beach, FL 33785 (Required) Ability to

Relocate:

Indian Rocks Beach, FL 33785: Relocate before starting work (Required)

Work Location:

In person