Front Desk Agent Position Available In Polk, Florida

Front Desk Agent SMR Hotel 601 East Memorial Bl, Lakeland, FL 33801 We are looking for a Full-Time & Part-Time Front Desk Agent to serve as our guests’ first point of contact assisting in managing all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Up sell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements and skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Bilingual is a plus Flexibility with hours is a plus

Job Types:

Full-time, Part-time Pay:

$14.00 – $15.00 per hour

Schedule:

Day shift Evenings as needed Evening shift Weekends as needed Ability to

Commute:

Lakeland, FL 33801 (Required) Ability to

Relocate:

Lakeland, FL 33801: Relocate before starting work (Required)

Work Location:

In person