Front Desk Agent/Night Auditor Position Available In Polk, Florida
Tallo's Job Summary: Join our team at Ramada in Davenport, FL as a Front Desk Agent/Night Auditor. This role involves greeting guests, managing check-ins and check-outs, handling inquiries, conducting financial audits, and collaborating with other hotel teams. Previous hotel or guest services experience is preferred, and bilingual skills are a plus. The pay ranges from $15.00 to $17.00 per hour for this full-time position, with benefits including health insurance, 401(k), and paid time off.
Job Description
Front Desk Agent/Night Auditor Ramada 43824 Us Highway 27, Davenport, FL 33837 Job Overview We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our team. This role is essential in providing exceptional guest services and ensuring the smooth operation of our hotel during night shifts. The ideal candidate will possess strong hospitality skills, a customer-focused attitude, and the ability to handle various tasks efficiently in a fast-paced environment. Responsibilities Greet guests upon arrival and provide a warm welcome. Manage the check-in and check-out process efficiently, ensuring all guest information is accurate. Handle guest inquiries and resolve issues promptly to ensure a positive experience. Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively. Conduct nightly audits of financial transactions, ensuring accuracy in billing and reporting. Monitor phone systems and respond to calls with professionalism and courtesy. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Uphold hotel policies and procedures while maintaining a high level of customer service. Requirements Previous experience in hotel management or guest services is preferred. Strong understanding of hospitality operations, including familiarity with resort environments. Bilingual skills are a plus, enhancing communication with diverse guests. Excellent customer service skills with a focus on phone etiquette. Ability to work independently during night shifts while managing multiple tasks. Strong attention to detail and organizational skills. Proficiency in using hotel management software or willingness to learn new systems. Join our team and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Type:
Full-time Pay:
$15.00 – $17.00 per hour
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Referral program Vision insurance
Schedule:
8 hour shift Night shift Overnight shift
Work Location:
In person
