Front Desk Guest Services Associate Position Available In Polk, Florida

Front Desk Guest Services Associate Holiday Inn Express & Suites Bartow 1565 North Broadway Avenue, Bartow, FL 33830 Holiday Inn Express & Suites Bartow is currently seeking a reliable and experienced Front Desk Guest Services Associate.

Job Overview:

The Front Desk is often the first point of contact and the first impression for our Guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience, a Front Desk Guest Services Representative will check guests in and out efficiently, and make sure they have all they need for a great stay in between. A Guest Services Associate will be responsible for the daily operation of the Hotel Front Desk and must greet, host, and assist our Guests while promoting and achieving the goals of the Guest Services Team. A Guest Services Representative is responsible for portraying the Hotel in a professional manner highlighting the Company’s standard for service. The ideal applicant should be capable of working autonomously with no one to assist him or her with basic functions of a professional environment and have open availability.

Duties May Include But Are Not Limited To:

Provide quality Guest Services Routinely make Guest reservations Obtain proper payment for all Guests at Check In Maintain a professional work environment Welcome guests in a friendly, prompt and professional manner Check guests in, issue room keys, provide information on hotel services and room location Answer phones in a prompt and courteous manner Check guests out Take action to solve guest problems or complaints using appropriate service recovery guidelines Balance cash drawers and record receipts Perform other duties as assigned

Ideal Candidates Will:

Preferably have at least one year of experience as a Hotel Front Desk Associate. Be someone who has a reputation for delivering great service. Contribute to the daily operation of the Front Desk-Guest Services Department by working efficiently to ensure the Supervisor’s expectations are met. Promote teamwork and quality service through daily communication and coordination with fellow team members.

Qualifications & Requirements:

Must be at least 18 Years of Age Minimum of one year Hotel Front Desk experience is strongly preferred Open availability for shifts every day. (Monday thru Sunday) Weekends and Holidays Required Must be available to start employment immediately All Applicants must consent to and pass a full background and drug screening Must have reliable transportation to and from work •Applicants with any availability restrictions will not be considered.

To Apply:

Apply

IN PERSON

at the Hotel Front Desk located at 1565 North Broadway Avenue in Bartow. Please be sure to provide a resume or list detailed work experience on the application.

CANDIDATES WILL NOT BE CONSIDERED UNLESS AN APPLICATION IS COMPLETED IN PERSON. SERIOUS APPLICANTS ONLY!

NO

PHONE CALLS!

Please do not call the Hotel with employment questions prior to completing an in-person application.

Job Types:

Full-time, Part-time Pay:

$14.00 per hour

Schedule:

8 hour shift Day shift Evening shift Holidays Monday to Friday Night shift On call Overnight shift Weekends as needed People with a criminal record are encouraged to apply

Work Location:

In person