Front Desk/Night Audit Clerk Position Available In Polk, Florida

Front Desk/Night Audit Clerk SMR Hotel – 4.5 Lakeland, FL Job Details Full-time From $14 an hour 2 days ago Qualifications Bilingual Hospitality Guest relations Multilingual Night audit Driver’s License Organizational skills Front desk Phone etiquette Communication skills Hotel experience Entry level Hospitality management Hotel management Full Job Description Job Summary We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services. This is a full time position with hours ranging from 32 to 40 a week requiring two nights on the overnight shift. The ideal candidate will possess strong communication skills, a passion for hospitality, a good attendance history and the ability to handle various tasks efficiently. Responsibilities Greet guests warmly upon arrival and provide them with information about hotel services and amenities. Manage check-in and check-out processes efficiently, ensuring all guest information is accurate and up-to-date. Perform night audit duties, including balancing accounts, processing transactions, and preparing reports for management. Address guest inquiries and resolve any issues or complaints promptly to ensure a positive experience. Maintain the front desk & Lobby area in a clean and organized manner, ensuring all materials are stocked and readily available. Utilize phone systems effectively to manage incoming calls, take reservations, and provide information to guests. Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals. Stand for up to 8 hours per shift. Uphold hotel policies and procedures while maintaining confidentiality of guest information. Qualifications Previous experience in hospitality management or hotel management preferred. Strong front desk experience, with familiarity in night audit processes being a plus. Excellent phone etiquette and communication skills; bilingual or multilingual abilities are highly desirable. Proficient in using phone systems and basic computer software for managing reservations and guest records. Strong guest relations skills with the ability to handle challenging situations calmly and professionally. Attention to detail and strong organizational skills to manage multiple tasks effectively. Ability to work independently during night shifts while maintaining a positive attitude towards guests and team members. Join our team as a Front Desk Clerk/Night Auditor where your contributions will enhance our guests’ experiences while fostering a welcoming environment!

Job Type:

Full-time Pay:

From $14.00 per hour Expected hours: 32 – 40 per week

Schedule:

Evening shift Morning shift Overnight shift Ability to

Commute:

Lakeland, FL 33801 (Required) Ability to

Relocate:

Lakeland, FL 33801: Relocate before starting work (Required)

Work Location:

In person