Guest Relations Specialist Position Available In Polk, Florida

Guest Relations Specialist Howard Johnson Inn Lakeland, FL Job Details Part-time $14.50 – $15.50 an hour 19 hours ago Benefits Employee discount Flexible schedule Qualifications Bilingual Hospitality Multilingual Customer service Mid-level Front desk Guest services Phone etiquette Cash handling 2 years Hotel experience Hotel management Full Job Description Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Work with the housekeeping staff to ensure rooms are ready for new guests General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Mitigate customer complaints as needed

Job Type:

Part-time Pay:

$14.50 – $15.50 per hour

Benefits:

Employee discount Flexible schedule

Schedule:

8 hour shift Day shift Evening shift

Experience:

Hotel management: 2 years (Required) Ability to

Commute:

Lakeland, FL 33805 (Required)

Work Location:

In person