Front Desk Agent – Home2 Suites Nokomis/Casey Key Position Available In Sarasota, Florida

Front Desk Agent

• Home2 Suites Nokomis/Casey Key Home2 Suites by Hilton
• Casey Key 227 Albee Road West, Nokomis, FL 34275 Join Our Team Today! We are seeking enthusiastic front desk agents to assist with guest service operations at the Home2 Suites by Hilton
• Casey Key!

If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!

JOB SUMMARY

Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS

Perform guest registrations (check ins & check outs), room assignments, and special requests Understanding of daily hotel operations, policies, procedures, and internal rules Knowledge of Brand’s operating systems and Brand’s customer loyalty programs Familiar with guest rooms, locations, amenities, features, and all other services offered Knowledge of room rates, packages, discounts, and promotions Ensure proper credit when checking out guest(s) and handle late charges accordingly Knowledge of cash handling and bank procedures to check out all guest(s) Bank out at end of shift by following drop procedures Answer phones, handle mail, and take messages Assist guests with problems and questions; ensure all guest problems are resolved Knowledge about the city, local area, and attractions Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry Know all emergency procedures and the proper action to take Operate safe deposit boxes

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES

Ability to learn quickly and work in a fast-paced position with constant guest interaction Communication both verbal and written Computer and telephone skills Must be able to multi-task Flexibility with schedule

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

Hotel or customer service experience is preferred

Job Type:

Full-time Pay:

From $16.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Referral program Vision insurance

Schedule:

8 hour shift Every weekend Holidays Morning shift Night shift

Work Location:

In person