Guest Services Agent Position Available In Sarasota, Florida
Tallo's Job Summary: The Genuine Hospitality Group is seeking a Guest Services Agent in Venice, FL. Responsibilities include greeting guests, check-in/out, handling inquiries, reservations, and ensuring guest satisfaction. Requirements include hospitality skills, English proficiency, and multitasking abilities. Full-time/part-time roles with hourly pay starting at $15.00-$16.00, plus benefits. In-person work location.
Job Description
Guest Services Agent The Genuine Hospitality Group 400 Commercial Court, Venice, FL 34292 Duties
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
- Handle guest inquiries and provide information about hotel facilities, services, and local attractions
- Assist with reservations, cancellations, and modifications
- Process payments and maintain accurate records of guest transactions
- Address guest complaints or concerns promptly and effectively
- Collaborate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organized front Desk area and Lobby Skills
- Reliability.
- Strong hospitality skills with a genuine desire to provide exceptional customer service
- English is mandatory, second language is helpful
- Experience with night audit procedures, is a plus
- Proficient in using front desk software systems and phone systems
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities to handle difficult situations with professionalism
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Knowledge of guest relations principles and practices
- Attention to detail and accuracy in handling guest information
Note:
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Types:
Full-time, Part-time Pay:
$15.00
- $16.
00 per hour
Benefits:
Dental insurance Employee discount Flexible schedule Free parking Health insurance Health savings account Life insurance Paid jury duty Paid time off Vision insurance
Schedule:
8 hour shift Evenings as needed Every weekend Holidays Monday to Friday Weekends as needed Ability to
Commute:
Venice, FL 34292 (Required) Ability to
Relocate:
Venice, FL 34292: Relocate before starting work (Required)
Work Location:
In person
