Night Auditor/Front Desk Clerk Position Available In St. Lucie, Florida

Night Auditor/Front Desk Clerk Sleep Inn/Mainstay Suites PGA Village by Choice Hotels Port Saint Lucie, FL Job Details Part-time | Full-time $14 – $16 an hour 2 days ago Qualifications Bilingual Hospitality Resort Guest relations Multilingual Customer service Night audit English Driver’s License Front desk Communication skills Hotel experience Entry level Full Job Description Overview We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in managing guest relations and supporting hotel operations, including handling reservations, check-ins, and check-outs. A strong focus on guest satisfaction is paramount in this position. Duties Greet and welcome guests upon arrival with a friendly demeanor. Manage the check-in and check-out processes efficiently. Handle guest inquiries and provide information about hotel services, amenities, and local attractions. Maintain accurate records of guest information and reservations using hotel management software. Assist with night audit procedures as required. Address any guest complaints or issues promptly and professionally to ensure satisfaction. Collaborate with other hotel departments to enhance the guest experience. Operate phone systems to manage incoming calls and relay messages effectively. Ensure the front desk area is clean, organized, and well-stocked with necessary supplies. Experience Previous experience in a front desk or customer service role is preferred. Familiarity with hotel management systems is a plus. Strong communication skills; bilingual or multilingual abilities are highly desirable. Excellent problem-solving skills and the ability to remain calm under pressure. Experience in guest relations within a resort or hotel environment is advantageous. Knowledge of night audit processes is beneficial but not mandatory. Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests’ experiences!

Job Types:

Full-time, Part-time Pay:

$14.00 – $16.00 per hour Expected hours: 24 – 40 per week

Schedule:

8 hour shift Holidays Night shift

Work Location:

In person