Guest Service Agent Position Available In Volusia, Florida

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Hilton Daytona Beach Oceanfront Resort
100 North Atlantic Avenue
Daytona Beach, FL 32118
744 Room Resort
Managed By HHM Hotels
Full-Time

Opportunity:

Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator

• Front Office Manager or Sales Manager
  Your Focus
  Immediately greet guests and offer to assist with their needs.

Register and assign guests to hotel rooms.
Establish methods of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or the PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if necessary.
Secure guests’ valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
Perform bookkeeping activities, such as balancing accounts and conducting audits.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Your Background and Skill
High School diploma or equivalent preferred.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability

• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It
  Posted June 10, 2025
  18 Hilton Daytona Beach Oceanfront Resort
  Vibrant Dining And Fun At Beach Resort In Daytona
  Set in the heart of the Ocean Walk Village on the “World’s Most Famous Beach,” our resort offers stunning views of the Atlantic Ocean and easy access to the seaside attractions of Daytona Beach.

Step out on the beach for a day in the sun, relax poolside with a cocktail, and enjoy diverse dining and fun daily activities.
Rooms & Suites
Retire to a room, suite or beachfront cabana and enjoy stunning views of the Atlantic Ocean or the Intracoastal Waterway.
Dining & Drinks
Hilton Daytona Beach Oceanfront Resort boasts an extensive range of bars and lounges. Indulge in oceanfront dining at Doc Bales’ Grill, the hotel’s signature restaurant serving seafood specialties in an elegant atmosphere, or enjoy a casual meal at the beachfront poolside Blind Turtle Bar.
Events
More than 60,000 sq. ft. of flexible space is ideal for meetings, weddings or conferences. Let our expert event planners design a memorable Daytona Beach event for you.