Guest Service Agent Position Available In Volusia, Florida

Guest Service Agent Wood Spring Suites Hotel 5840 Journeys End Way, Port Orange, FL 32127

Job Overview:

We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their satisfaction throughout their stay. This is a vital role in our hotel, as you will be responsible for creating a positive and welcoming atmosphere for our guests.

Responsibilities:

• Greet guests upon arrival and assist with check-in and check-out processes
• Provide information about hotel amenities, services, and local attractions
• Handle guest inquiries, requests, and complaints promptly and professionally
• Answer phone calls and direct them to the appropriate department or individual
• Assist with night audit procedures, including balancing accounts and preparing reports
• Maintain accurate guest records and ensure confidentiality of personal information
• Coordinate with other hotel departments to fulfill guest needs and requests
• Handle cash transactions and maintain a balanced cash drawer
• Ensure the lobby area is clean, organized, and presentable at all times

Experience:

• Previous experience in guest services or hospitality is preferred
• Knowledge of hotel operations and front desk procedures is a plus
• Proficiency in phone systems and computer software applications
• Strong communication skills, both verbal and written
• Multilingual abilities are highly desirable
• Excellent customer service skills with a friendly and approachable demeanor
• Ability to handle difficult situations with tact and professionalism
• Strong problem-solving skills and attention to detail Join our team as a Guest Service Agent and enjoy the following benefits:
• Competitive pay based on experience
• Opportunities for career advancement in hotel management or guest relations
• Training and development programs to enhance your skills
• A supportive work environment that values teamwork If you are passionate about providing exceptional guest service in a hospitality setting, we would love to hear from you.

to join our team as a Guest Service Agent!

Job Types:

Full-time, Part-time Pay:

$12.00

• $15.

00 per hour

Benefits:

Employee discount Paid time off

Schedule:

4 hour shift 8 hour shift Day shift Evening shift Holidays Morning shift

Work Location:

In person