Job Description
Opportunity:
Guest Service AgentGreet, register and service guests to hotel/brand and sustainability standards.
Background and Skill
- High School diploma or equivalent
- preferred
- Customer service experience or equivalent training required
- Knowledge of PMS systems
- preferred
.
Responsibilities
Immediately greet guests and offer to assist with their needs
Register and assign guests to hotel rooms
Establish methods of payment and verify credit
Make and confirm reservations
Compute bills, collect payments, and make change for guests
Transmit and receive messages, using telephones or the PMS system
Respond to guest requests in a timely manner
Receive and resolve guest complaints, elevating to supervisor if necessary
Secure guests’ valuables in hotel safe or safe-deposit boxes, if not available in guest rooms
Perform bookkeeping activities, such as balancing accounts and conducting audits
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Follow sustainability guidelines and practices related to HHM’s EarthView program
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
Ensure overall guest satisfaction
Perform other duties as requested by management.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds regularly, bending and reaching; stooping, kneeling, or crouching.
EOE
