Front Desk Agent Position Available In Bibb, Georgia

Front Desk Agent Holiday Inn Express Macon-North Bass Road Macon, GA Job Details Part-time | Full-time $11 – $12 an hour 1 hour ago Benefits Employee discount Qualifications Hospitality Customer service Microsoft Office High school diploma or GED Computer skills OPERA Communication skills Hotel experience Entry level Under 1 year

Full Job Description Position Overview :

The Front Desk Agent is the first point of contact for our guests, ensuring they receive a warm welcome and have a positive experience throughout their stay. The ideal candidate will be professional, courteous, and highly organized, with a passion for delivering exceptional customer service.

Key Responsibilities :

Greet and welcome guests as they arrive at the hotel. Check guests in and out efficiently, following proper procedures. Process guest payments and maintain accurate records. Answer phone calls, emails, and handle guest inquiries with professionalism. Provide accurate information about the hotel, local attractions, and services available. Handle guest complaints and concerns in a courteous and timely manner, escalating issues when necessary. Assist with administrative tasks such as managing reservations and keeping the front desk area organized. Coordinate with housekeeping and maintenance teams to ensure guest satisfaction. Maintain knowledge of hotel services, room rates, special promotions, and loyalty programs. Follow hotel policies and procedures, including safety protocols.

Qualifications :

High school diploma or equivalent. Prior experience in hospitality or customer service preferred, but not required. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Proficiency in basic computer skills, including Microsoft Office and hotel management software (e.g., Opera or OnQ). Ability to work flexible hours, including evenings, weekends, and holidays. Strong problem-solving skills and attention to detail.

Physical Requirements :

Ability to stand for extended periods. Ability to lift or carry items up to 15 lbs. as needed. Why Join Us? Competitive salary. Employee discounts at IHG properties worldwide. Opportunities for career growth within the IHG brand.

Job Types:

Full-time, Part-time Pay:

$11.00 – $12.00 per hour Expected hours: 24 – 32 per week

Benefits:

Employee discount

Schedule:

8 hour shift Day shift Evening shift Holidays Monday to Friday Morning shift Night shift Weekends as needed

Work Location:

In person