Front Desk Agent Position Available In Chatham, Georgia
Tallo's Job Summary: Seeking a Front Desk Agent for The DeSoto in Savannah, GA. This full-time role offers $15 an hour with benefits such as paid time off, health insurance, and 401(k). Qualifications include customer service skills, computer literacy, and high school diploma. Responsibilities include guest registration, settlement, and providing information. No hotel experience required.
Job Description
Front Desk Agent The DeSoto – 4.0 Savannah, GA Job Details Full-time $15 an hour 17 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Customer service Computer literacy High school diploma or GED Computer skills Communication skills Hotel experience Entry level Under 1 year Full Job Description Is amazing customer service your thing? Do you love the hospitality world? Do you enjoy creating amazing guest experiences? We are looking for career-minded hospitality professionals to come join our incredible, talented Front Desk staff at the historic Desoto Hotel in the heart of downtown Savan Perks Medical, dental, vision, 401k, life insurance, short-term disability, long-term disability, PTO, paid holidays Seeking a Front Desk Agent with a passion for guest service and genuine Southern Hospitality at The DeSoto Savannah. No hotel experience necessary but is a plus, customer service experience is preferred. We are looking for candidates that are flexible between 1st shift and 2nd shift. 7AM-3PM 3PM-11PM
DETAILS OF THE ROLE – BASIC FUNCTION
The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.
QUALIFICATIONS
EDUCATION, KNOWLEDGE, TRAINING, & WORK
EXPERIENCE
High school graduate or equivalent. Two years of college education preferred. Two years’ experience in a service industry, preferably in the hospitality industry. Excellent oral and communication skills. Computer literate. Pleasant telephone demeanor.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES
Check guest in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Thoroughly complete all guest transactions. Promote and sell special hotel programs. Interact with resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and Resort policies. Maintain house bank. Communicate all pertinent information to the Front Office Managers and Supervisors. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Solicit guest feedback via guest comment cards.
MARGINAL FUNCTIONS
Cross training in PBX, concierge, and bell podium coverage. Assist other departments as needed.
REGULAR WORKING ENVIORNMENT WELL BEING
| We strive, on a daily basis to ensure the working environment is one of encouragement and appreciation to provide an optimal Team Member experience by working together to ensure success for both the hotel and the Team Member. By working together, we pass our success along to the Team Member in the form of incentives, a transparent and trustworthy environment, training, and room for growth. While this role is specific, it is expected for all roles to complete any tasks or responsibilities as they are requested from any department, within reason. All roles, no matter the department are employed by The DeSoto Savannah Hotel and managed by OTH Hotels Resorts. As such, any task or responsibility will be to support the entirety of the team all roles are affiliated with in order to reach the common goal of exceptional guest service and Team success.
