Front Desk Agent Position Available In Chatham, Georgia

Front Desk Agent Element Midtown Savannah Savannah, GA Job Details Part-time | Full-time $15 – $16 an hour 22 hours ago Benefits Health insurance Dental insurance Vision insurance Employee discount Life insurance Qualifications Customer service High school diploma or GED Entry level Full Job Description Element Midtown Savannah Element by Marriott is designed for today’s healthy, active traveler who wants to maintain a balanced life on the road. Our extended-stay hotels offer bright, modern design, eco-friendly practices, and amenities that help guests feel at their best, including fully equipped kitchens, signature Heavenly® Beds, and a complimentary Rise® breakfast. We foster a warm and welcoming environment where both guests and associates feel like they belong. About the

Role:

As a Front Desk Agent at Element by Marriott Savannah, you will be the first point of contact for our guests, setting the tone for their entire stay. You will play a crucial role in providing exceptional guest service, ensuring smooth and efficient check-in and check-out processes, and addressing guest inquiries and needs with enthusiasm and professionalism. Your friendly demeanor and attention to detail will contribute directly to guest satisfaction and the overall success of the hotel.

Responsibilities:

Guest Service Excellence:

Warmly greet guests upon arrival and departure. Efficiently and accurately handle guest check-in and check-out procedures, including processing payments and issuing room keys. Provide guests with information about the hotel, local area attractions, directions, and hotel services. Respond promptly and professionally to guest inquiries, requests, and concerns via phone, email, and in person. Resolve guest issues effectively and escalate complex situations to the appropriate manager when necessary. Anticipate guest needs and proactively offer assistance. Maintain a positive and helpful attitude at all times.

Operational Efficiency:

Manage and update guest reservations accurately in the hotel’s property management system (PMS). Prepare daily reports and complete necessary paperwork. Maintain a clean and organized front desk area. Follow established hotel policies and procedures. Communicate effectively with other hotel departments to ensure guest needs are met. Assist with light concierge duties, such as making restaurant reservations or arranging transportation. Adhere to all safety and security procedures.

Brand Ambassador:

Represent the Element by Marriott brand with pride and professionalism. Demonstrate knowledge of Element’s unique offerings and sustainability initiatives. Engage with guests in a way that reflects the brand’s welcoming and active lifestyle focus.

Qualifications:

High school diploma or equivalent required. Previous experience in a customer service role, preferably in a hotel or hospitality environment, is highly desirable.

Job Types:

Full-time, Part-time Pay:

$15.00 – $16.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Life insurance Vision insurance

Schedule:

10 hour shift 8 hour shift Day shift Evening shift Morning shift Night shift Weekends as needed

Work Location:

In person