Rooms Controller Position Available In Chatham, Georgia

Rooms Controller
Location
US-GA-Savannah
ID
2025-10149
Category Rooms Position Type Full-Time
An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection’s captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we aremitted to our Grand Performers learning, development, and well-being. We believe people want to be inspired!
Grand Performers in qualifying roles may enjoy a range of benefits, including:
Marriott Employee Discounts Worldwide
Medical, Dental, Vision Insurance
Company-Sponsored Life Insurance
Short & Long-Term Disability Insurance
Tuition Reimbursement Program
401(K) with Discretionary Company Matching Contributions
Employee Assistance Program

JOB SUMMARY

The overall objective and purpose of the Rooms Controller position are to manage the property room’s inventory andanize the room assignments for iing guests to provide exceptional guest service. The incumbent is responsible for having aplete knowledge of every room offered at the property, and implementing appropriate booking strategies to ensure that all parties are appropriately amodated, and work with housekeeping and the reservations department regarding the distribution and status of guest rooms. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by thepany.

CORE RESPONSIBILITIES

Primary responsibilities and tasks include, but are not limited to the following:
Assign room according to guest request and preferences whenever possible.
Pre-register designated guests and prepare key packets.
Organize and coordinate check-in/pre-registration procedures for arriving groups.
Review/Track/Amodate requests for room/check-out changes when possible;municate status to appropriate staff.
Confirm reservations and cancellations. Review out-of-order rooms daily.
Ensure rates match market codes and document exceptions.
Verify and adjust billing for guests. File guest paperwork or documentation.
Set up/process all guest check-ins/check-outs. Activate room keys.
Secure valid payment. Identify any overmitments. Perform duplicate reservation checks; block rooms.
Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately,pletely, and legibly.
Follow allpany policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protectpany assets.
Wee and acknowledge all guests according topany standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review written documents accurately andpletely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments.
Serve as a departmental role model.
Develop and maintain positive working relationships with others; support team to reachmon goals.
Comply with quality assurance standards. Stand, sit or walk for an extended period of time.
Enter and locate information usingputers and/or POS systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
Ability to perform all tasks at the front desk and proficiently use job-related software, property management systems, and office equipment Ability to remain calm in various situations, use sound judgment and effectively solve problems
Ability to read and interpret documents such as safety rules and procedural manuals
Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts,missions, upgrades, and percentages
Strong written, verbal, and interpersonal skills
Comprehensive knowledge of office equipment and property management systems
Have a valid driver’s license and the ability to park cars with automatic or manual transmission

MINIMUM QUALIFICATIONS

Bachelor’s degree in Business or related training equivalent

• required
  1+ year of relevant work experience in similar scope and title
• required
  Experience within luxury brand/markets
• required
  Student or graduate of hotel management
• preferred

WORK ENVIRONMENT

The work environment/conditions described herein are representative of those that an incumbent may experience.
Must befortable working in a shared space, with constant noise, without the use of a private office.
Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand up to 8 hours on a daily basis.
Push, pull, and lift up to 50 lbs. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting, and standing for long and short periods of time. The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.