Guest Service Agent Position Available In DeKalb, Georgia
Tallo's Job Summary: Guest Service Agents at 267 Marietta Street in Atlanta, GA, are pivotal in delivering exceptional customer service. Responsibilities include guest registration, reservation management, payment processing, concierge services, and ensuring a positive guest experience. Key duties involve greeting and registering guests, handling reservations and inquiries, providing local information, maintaining records, and promoting hotel services to enhance revenue.
Job Description
Guest Service Agent 3.5 3.5 out of 5 stars 267 Marietta Street, Atlanta, GA 30313
Summary :
Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay.
Key Responsibilities:
Greet and register guests, assign rooms, and process payments Handle reservations, incoming calls, messages, and guest inquiries Provide local area information and assist with dining, transportation, and tour arrangements Maintain accurate guest records and perform shift reports Ensure all guest requests are addressed promptly and courteously Promote hotel services using suggestive selling to maximize revenue Follow service standards, dress code, and safety procedures Assist with front desk operations, including PBX and reservationist duties as needed Create a welcoming environment through professional communication and attention to detail
