Agent-At Your Service – Atlanta Marriott Alpharetta (1400287V) Position Available In Fulton, Georgia

Job Description:

It?s a powerful feeling, to belong. It?s inspiring people to domore than they thought they could. It?s leading the way by rollingup your sleeves to accomplish a common goal. It?s taking a passionand turning it into your vision. Belonging is what it feels like towork at Marriott. If this sounds like the place for you, joinus. The Atlanta Marriott Alpharetta, located at 5750 Windward Pkwy.,Alpharetta, GA 30005 is currently hiring a Agent-At YourService.

Responsibilities include:

Operate telephone switchboard station inorder to answer telephone calls. Process guest requests for wake upcalls, screening calls, and other requests related to placing orreceiving telephone calls. Advise guest of any messages (e.g.,voicemail, mail, faxes) received for them, and send to room ifrequired. Answer, record, and process all guest calls, requests,questions, or concerns. Receive, record, and relay messagesaccurately, completely, and legibly. Log all guest requests orissues into computer, contact appropriate individual or department(e.g., Bellperson, Housekeeping), and follow up with guest toensure their request has been met to their satisfaction. Provideinformation to guests about room features, property amenities, andlocal areas of interest. Assist guests with accessing the internet.

Report accidents, injuries, and unsafe work conditions tomanager. Follow all company policies and procedures; ensure uniform andpersonal appearance are clean and professional; maintainconfidentiality of proprietary information; and protect companyassets. Welcome and acknowledge all guests according to companystandards, anticipate and address guests’ service needs, assistindividuals with disabilities, and thank guests with genuineappreciation. Speak with others using clear and professionallanguage, and answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others,and support team to reach common goals. Comply with qualityassurance expectations and standards. Read and visually verifyinformation in a variety of formats; stand, sit, or walk for anextended period of time or for an entire work shift. Move, lift,carry, push, pull, and place objects weighing less than or equal to10 pounds without assistance. Perform other reasonable job dutiesas requested by Supervisors. To submit your application for this job, please go to:https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=1400287V Marriott International is consistently recognized as an employer ofchoice around the globe by FORTUNE and Working Mother magazines,DiversityInc, Great Places to Work Institute, and the CRF instituteamong others. Visit our newsroom to learn more:news.marriott.com Connect and network online with us: www.facebook.com/marriottjobsandcareers www.twitter.com/marriottcareers www.linkedin.com/company/marriott-international www.weibo.com/marriottcareers Marriott International is an equal opportunity employer committedto hiring a diverse workforce and sustaining an inclusive culture.

Marriott International does not discriminate on the basis ofdisability, veteran status or any other basis protected underfederal, state or local laws.