Controller-Rooms – Atlanta Marriott Century Center/Emory Area (1400275V) Position Available In Fulton, Georgia
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Job Description
Job Description:
It?s a powerful feeling, to belong. It?s inspiring people to domore than they thought they could. It?s leading the way by rollingup your sleeves to accomplish a common goal. It?s taking a passionand turning it into your vision. Belonging is what it feels like towork at Marriott. If this sounds like the place for you, joinus. The Atlanta Marriott Century Center/Emory Area, located at 2000Century Blvd, Atlanta, GA 30345 is currently hiring aController-Rooms.
Responsibilities include:
Assign room according to guest request and preferences wheneverpossible. Pre-register designated guests and prepare key packets.
Organize and coordinate check-in/pre-registration procedures forarriving groups. Review/Track/Accommodate requests forroom/check-out changes when possible; communicate status toappropriate staff. Confirm reservations and cancellations. Reviewout-of-order rooms daily. Ensure rates match market codes anddocument exceptions. Verify and adjust billing for guests. Fileguest paperwork or documentation. Set up/process all guestcheck-ins/check-outs. Activate room keys. Secure valid payment.
Identify any over-commitments. Perform duplicate reservationchecks; block rooms. Run daily reports. Follow up with guests toensure their requests or problems have been met to theirsatisfaction. Receive, record, and relay messages accurately,completely, and legibly. Follow all company policies and procedures; ensure uniform andpersonal appearance are clean and professional; maintainconfidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;anticipate and address guests’ service needs; assist individualswith disabilities; thank guests with genuine appreciation. Speakwith others using clear and professional language; prepare andreview written documents accurately and completely; answertelephones using appropriate etiquette. Coordinate tasks and workwith other departments. Serve as a departmental role model. Developand maintain positive working relationships with others; supportteam to reach common goals. Comply with quality assurancestandards. Stand, sit, or walk for an extended period of time.
Enter and locate information using computers and/or POS systems.
Move, lift, carry, push, pull, and place objects weighing less thanor equal to 10 pounds without assistance. Perform other reasonablejob duties as requested by Supervisors. To submit your application for this job, please go to:https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=1400275V Marriott International is consistently recognized as an employer ofchoice around the globe by FORTUNE and Working Mother magazines,DiversityInc, Great Places to Work Institute, and the CRF instituteamong others. Visit our newsroom to learn more:news.marriott.com Connect and network online with us: www.facebook.com/marriottjobsandcareers www.twitter.com/marriottcareers www.linkedin.com/company/marriott-international www.weibo.com/marriottcareers Marriott International is an equal opportunity employer committedto hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis ofdisability, veteran status or any other basis protected underfederal, state or local laws.
