Controller-Rooms – The Ritz-Carlton, Buckhead (1400203R) Position Available In Fulton, Georgia

Job Description:

Controller-Rooms We make stories like this possible every day. Whether we?re helpinga budding chef create a favorite meal, or an anxious dad find acamera full of memories, we?re proud to welcome our guests to ahome away from home. Because at The Ritz-Carlton, we never forgetthat we are creating guests for life. The Ritz-Carlton, Buckhead, located at 3434 Peachtree Rd.,NE,Atlanta, GA,, 30326 currently has the following opportunity: Controller-Rooms (1400203R): Assign room according to guest requestand preferences whenever possible. Pre-register designated guestsand prepare key packets. Organize and coordinatecheck-in/pre-registration procedures for arriving groups.

Review/Track/Accommodate requests for room/check-out changes whenpossible; communicate status to appropriate staff. Confirmreservations and cancellations. Review out-of-order rooms daily.

Ensure rates match market codes and document exceptions. Verify andadjust billing for guests. File guest paperwork or documentation.

Set up/process all guest check-ins/check-outs. Activate room keys.

Secure valid payment. Identify any over-commitments. Performduplicate reservation checks; block rooms. Run daily reports.

Follow up with guests to ensure their requests or problems havebeen met to their satisfaction. Receive, record, and relay messagesaccurately, completely, and legibly.

Follow all company policies andprocedures; ensure uniform and personal appearance are clean andprofessional; maintain confidentiality of proprietary information;protect company assets. Welcome and acknowledge all guestsaccording to company standards; anticipate and address guests’service needs; assist individuals with disabilities; thank guestswith genuine appreciation. Speak with others using clear andprofessional language; prepare and review written documentsaccurately and completely; answer telephones using appropriateetiquette. Coordinate tasks and work with other departments. Serveas a departmental role model. Develop and maintain positive workingrelationships with others; support team to reach common goals.

Comply with quality assurance standards. Stand, sit, or walk for anextended period of time. Enter and locate information usingcomputers and/or POS systems. Move, lift, carry, push, pull, andplace objects weighing less than or equal to 10 pounds withoutassistance. Perform other reasonable job duties as requested bySupervisors. We invite you to learn more about this position and apply at:https://marriott.taleo.net/careersection/7/jobdetail.ftl?job=1400203R Connect with us on social media to keep up to date on TheRitz-Carlton news, learn more about our culture, and engage withthe Careers team on Facebook. www.facebook.

com/marriottjobsandcareers http:

//www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul ofHospitality. The Ritz-Carlton is an equal opportunity employer committed tohiring a diverse workforce and sustaining an inclusive culture. TheRitz-Carlton does not discriminate on the basis of disability,veteran status or any other basis protected under federal, state orlocal laws.