Front Desk Staff Position Available In Lumpkin, Georgia

Front Desk Staff R-Ranch in the Mountains 65 R Ranch Road, Dahlonega, GA 30533 Job Description The Front Desk Receptionist is responsible for providing a friendly, welcoming and efficient service to all Owners and their guests, in line with the R-Ranch in the Mountains® vision and values on customer satisfaction. The main purposes of the front office area’s staff are to respond courteously to Owners’ requests, play a part in the general running of the front office and help the Front Desk Manager maintain day-to-day operations. Essential Duties

• Provides customer service to ranch owners, their guests, vendors, and contractors.
• Makes accommodation reservations collecting deposits; Check owners and guests in and out; takes and accounts for any payments; completes store sales; updates gate access cards; follows and administers Ranch policy and guidelines.
• May alter, change, and cancel reservations as well as take reservations requests.
• Promptly answers the phones, directs calls to the appropriate office or takes proper action to answer questions or resolves issues to completion.
• Completes all transactions and settles the cash register at the end of shift.
• Maintains and stocks current forms, fliers, brochures, etc. needed for the front office and may be asked to design signs, forms or fliers for the front office and other departments.
• Takes maintenance work order requests and RV move requests collecting all necessary fees.
• May be asked to inspect owner’s golf carts for policy compliance, issuing current year decals.
• Inspects Coggins reports for horses being brought to the ranch by owners.
• Ensure that all owners accessing the ranch are current with their Ranch account.
• Issues equipment and logs when owners use the activity center, theater room, any sports equipment provided by the Ranch, or uses the RV storage key.
• Communicates issues with the appropriate department manager and attempts to resolve issues which may develop during weekends or after normal office hours.
• Completes or assists in completing Incident Report Forms for any reported injury or accident on the ranch grounds; includes names, dates, time, conditions, as well as any witnesses and contact information; may request First Responders (911) if appropriate.
• Enter any new demographic information into the reservation system.
• Controls access to the ranch grounds requiring use of currently active gate cards and following signing in by owners and their guests.
• Helps keep a complete and well-organized inventory of cabin and equipment keys.
• Maintains a thorough knowledge of current ranch policies and procedures; helps communicate any recent changes to all ranch owners or guests that come to the property.
• Help keep track of owner visits regarding the 14 or 21-day rules limiting owner and guests stay on the property.
• Other duties assigned by the Front Desk Manager or Executive Director Daily Activities and Responsibilities
• Customer Service
• Answer telephones
• Make, change, and cancel reservations.
• Complete all transactions throughout the day and post payments where necessary.
• Complete all check-ins, owner sign-ins and waiver liability forms. Education and Experience
• High School diploma
• Basic computer skills
• Excellent Interpersonal skills
• Customer service experience preferred
• Cash management Other Requirements
• Must be able to pass background and drug test
• Must have open availability; weekends and holidays required Physical Requirements
• Required use of hands to type, handle or feel and reach with hands and arms
• May be required to stoop, kneel, crouch
• May occasionally be required to stand, walk, climb or balance
• Light work – exerting up to 25 pounds of force occasionally and/or up to 15 pounds of force frequently or constantly to lift, carry, push,pull, or otherwise move objects.
• Vision requirements include color vision, the ability to adjust focus and close vision
• Must be able to speak and hear.

Job Type:

Part-Time Job Type:

Full-time Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evening shift Morning shift Weekends as needed

Work Location:

In person