Front Desk Clerk Position Available In Richmond, Georgia

Front Desk Clerk 3.8 3.8 out of 5 stars 103 Sherwood Drive, Augusta, GA 30909 Job Overview We are seeking a dedicated and professional Front Desk Agent to join our team at a vibrant resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will play a crucial role in enhancing the guest experience through efficient check-in/check-out processes and by addressing guest inquiries and concerns. Responsibilities Greet guests warmly upon arrival and assist with the check-in process. Manage reservations, including cancellations and modifications, while ensuring accuracy in the booking system. Provide information about hotel amenities, services, and local attractions to enhance guest experience. Handle guest requests and complaints promptly and professionally, ensuring satisfaction. Conduct night audits as required, ensuring all financial transactions are accurate and balanced. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Maintain a clean and organized front desk area. Assist in administrative tasks as needed, including filing reports and managing correspondence. Support multilingual guests by providing assistance in their preferred language when possible. Requirements Previous experience in a front desk or guest services role within the hospitality industry is preferred. Strong customer service skills with a focus on creating positive guest experiences. Knowledge of hospitality management principles is an advantage. Bilingual or multilingual abilities are highly desirable to cater to diverse clientele. Excellent communication skills, both verbal and written. Ability to work flexible hours, including nights, weekends, and holidays as needed. Proficiency in using hotel management software is a plus. Strong attention to detail with the ability to multitask effectively in a fast-paced environment. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Type:

Full-time Pay:

$10.00 – $11.50 per hour Expected hours: 40 per week

Schedule:

Evening shift Morning shift Night shift

Work Location:

In person