Front Desk Agent Position Available In Calcasieu, Louisiana
Tallo's Job Summary: As a Front Desk Agent at Doubletree by Hilton, you will be the first point of contact for guests, managing reservations and ensuring exceptional customer service. Previous hospitality experience is preferred, with strong communication skills and multitasking abilities. This position offers $12.00 - $13.00 per hour, employee discounts, and flexible scheduling options. Join our team at Holiday Inn and make guests feel at home!
Job Description
Front Desk Agent (part of IHG Hotels & Resorts) 3.7 3.7 out of 5 stars Sulphur, LA 70665 Company Overview Doubletree by Hilton, is a leading American hotel brand dedicated to providing exceptional hospitality for business and leisure travelers. With a focus on comfort and convenience, our hotels offer well-equipped rooms, complimentary Internet access, and 24-hour markets to ensure a pleasant stay. Summary As a Front Desk Agent at DOUBLETREE, you will be the first point of contact for our guests in Lobby. Your role is vital in delivering outstanding customer service, managing reservations, and ensuring a welcoming atmosphere that aligns with our commitment to hospitality. Responsibilities Greet and welcome guests upon arrival with a friendly demeanor. Manage check-in and check-out processes efficiently while ensuring guest satisfaction. Handle guest inquiries and resolve any issues promptly to enhance their experience. Maintain accurate records of reservations, cancellations, and special requests. Provide information about hotel amenities, local attractions, and services available. Assist with phone inquiries regarding reservations and guest services with professionalism. Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy. Promote hotel loyalty programs and upsell additional services when appropriate. Qualifications Previous experience in a front desk or customer service role within the hospitality industry is preferred. Strong communication skills with an emphasis on phone etiquette and guest interaction. Ability to manage multiple tasks efficiently in a fast-paced environment. Familiarity with hotel management software is a plus but not required. Multilingual abilities are advantageous for enhancing guest relations. Demonstrated commitment to providing excellent guest services is essential. If you thrive in a dynamic environment where you can make guests feel at home, we invite you to apply today and join our dedicated team at Holiday Inn!
Job Types:
Full-time, Part-time Pay:
$12.00 – $13.00 per hour
Benefits:
Employee discount Paid time off
Schedule:
8 hour shift Day shift Evening shift Monday to Friday Morning shift Night shift Rotating weekends Weekends as needed
Work Location:
In person
